Physicians that do not take after-hours calls could certainly benefit from the use of telephone nurse triage services. This will put your patients in contact with a trained person to make decisions in your absence. This type of service is available individually, or though a telephone answering service. The telephone nurse triage services provided through …
If you have experienced a growth in your patient volumes, you may want to enlist the help of a medical call answering service to handle your patient telephone communications. Many physician practices have chosen this route, and are pleased with the outcome. An answering service could free up valuable time that could be used more …
If you have experienced a growth in your patient volumes, you may want to enlist the help of a medical call answering service to handle your patient telephone communications. Many physician practices have chosen this route, and are pleased with the outcome. An answering service could free up valuable time that could be used more …
While thousands of physicians put their calls in the hands of a medical call center, many of them do not know what to expect from this service. Effectively answering patient and third-party calls involves more than just a friendly voice and a button to push. It means having a basic understanding of the way of …
While some physicians like to think of themselves as super human, the fact is that you cannot be everywhere all the time. After a long day, you will barely have time to eat a decent meal, let alone go through a heap of voicemail messages. This is where a reliable, professional answering service could be …
Every medical practice should have a proper disaster recovery plan in place for dealing with emergencies. What this essentially means is that all medical records should be backed up, either electronically or hard copy and stored in a different facility. The idea is to make sure that you have access to all of your information, …
Confidentiality is an important issue in the medical community. Since the enactment of HIPAA, physicians and healthcare administrators have spent countless hours documenting and enforcing their privacy protocols. While most facilities focus on the obvious violations that include unsecure medical and insurance records, many of them have yet to adopt strict rules in other areas. …
Physician practices both small and large could greatly benefit from the use of a physician answering service. This would free up several staff members to assist with other tasks directly related to medical care, but could also save thousands of dollars per year on employee costs. This may be a bit uncomfortable to some doctors, …
You’ve probably experienced the frustration of not being able to reach a business representative when you needed one, and that frustration is amplified tenfold when you are unable to reach a healthcare provider. The patients who patronize your medical practice don’t want to hear your voice telling them to leave a message after the beep. …
A growing business has a lot of concerns, and customer satisfaction is at the top of that list. When you experience an influx in calls from clients and customers, it can be hard to keep pace. This is especially true if you work in the medical field with patients who require immediate assistance. If you …
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